Unfortunately not all Bond Back Policies are the same, and as such it may be worthwhile getting in touch with your particular provider in order to make the process as transparent as possible. WeClean Melbourne's process is as follows.
1) WeClean Melbourne performs an End of Lease Cleaning at the request of the client. The job must be paid for prior, during, or just after job completion. Please note that unless otherwise specified, credit terms will not apply.
2) There are aspects of the job that are deemed unsatisfactory. In the case where their is a real estate agent, the real estate agent must perform the inspection and provide us with a clear and definite checklist of what must be rectified. If their isn't a real estate agent, WeClean Melbourne will require a checklist from the client in order to perform the required rework. Please note that checklists cannot be updated once rework has occurred, so make sure the list contains everything that is required. If some of these aspects are beyond our control, we will inform you at the time of rework being requested.
3) Please provide at least 7 business days from the date we receive the required checklist. Even though we often perform rework in the next couple of days from a checklist being provided, it is often recommended to ensure that their is ample time in order to accommodate for any complications during the process such as the rarity of rework needing to be performed for a second time. Even if you cannot provide us with 7 business days we will attempt to perform rework as per usual, ideally within the next couple of days, but please note that in this situation we cannot provide a refund if time was deemed to be an obstacle in rectifying our work.
4) If 7 business days has been provided, the rectifications in questions were within our control, and the property is still considered to be sub-par, the client will receive a refund for the cost of our services equating to the price charged for carpet steam cleaning, end of lease cleaning or if applicable both.
Terms and Conditions apply, so please visit our Terms and Conditions page.